The way that I see this, is that through talking we carve the direction. And, through listening we create the space from which understanding occurs.
Hence, when I think of leadership it occurs to me that effective leadership is the manifestation of ‘direction with understanding.’
Making space for listening is what allows the inner dimensions of listening to arise. Working from the insight that the only thing that liberates and encourages people’s capacity to listen is the experience of being listened to and being heard themselves, as well as having the intention and the care to understand the other.